The requirements for a user's CPS Portal password were
updated.
The following change was made to the CPS Portal password
policy:
Your password must now be at least 12 characters and include at least one number, one
uppercase character, one lowercase character, or a special character. Previously, the password
only needed to be eight characters and include a number.
The following special characters are allowed:
| ~ |
! |
@ |
# |
$ |
| % |
^ |
& |
_ |
- |
| + |
= |
` |
| |
( |
| ) |
{ |
} |
: |
; |
| < |
> |
, |
. |
? |
| / |
* |
|
The following error message now appears for reset passwords and invalid passwords:
Your password must be at least 12 characters in length, and should contain at
least one lowercase and one uppercase letter, one digit, and one special
character.
The following points still apply to the password policy and were not changed:
- Your account is locked after three consecutive failed login attempts. Contact
your administrator if your account is locked.
- You are prompted to change your password every 90 days. Your account will
expire if your password is not changed every 90 days. If your account becomes locked or you
forget your password, simply call your administrator for the CPS Portal. Administrators may
contact Jack Henry Support by opening a case or by calling 800-299-4222.
- A password expiration email notification is sent in advance based on the
number of days selected in the Password Expiration Alert field in Profile & Preferences for
the financial institution assigned to the user. For Jack Henry users, the password
expiration email notification is sent in advance based on the number of days selected in
.
- The account is deleted after 180 days of inactivity. An email notification is
sent to the user 15 days before the account is deleted.