Password Policy Update
The requirements for a user's CPS Portal password were updated.
The following change was made to the CPS Portal password policy:
Your password must now be at least 12 characters and include at least one number, one uppercase character, one lowercase character, or a special character. Previously, the password only needed to be eight characters and include a number.
The following special characters are allowed:
| ~ | ! | @ | # | $ |
| % | ^ | & | _ | - |
| + | = | ` | | | ( |
| ) | { | } | : | ; |
| < | > | , | . | ? |
| / | * | |||
The following error message now appears for reset passwords and invalid passwords: Your password must be at least 12 characters in length, and should contain at least one lowercase and one uppercase letter, one digit, and one special character.
The following points still apply to the password policy and were not changed:
- Your account is locked after three consecutive failed login attempts. Contact your administrator if your account is locked.
- You are prompted to change your password every 90 days. Your account will expire if your password is not changed every 90 days. If your account becomes locked or you forget your password, simply call your administrator for the CPS Portal. Administrators may contact Jack Henry Support by opening a case or by calling 800-299-4222.
- A password expiration email notification is sent in advance based on the number of days selected in the Password Expiration Alert field in Profile & Preferences for the financial institution assigned to the user. For Jack Henry users, the password expiration email notification is sent in advance based on the number of days selected in .
- The account is deleted after 180 days of inactivity. An email notification is sent to the user 15 days before the account is deleted.