ATM Commands
You can send these commands to ATMs from the CPS Portal.
Note: Depending on your institution's configuration, not
all of this functionality may be available.
- Check Download
- Performs a top-level hardware check of the ATM after sending a reset to let you know if the hardware is working properly.
- Close
- Closes the ATM and makes it inaccessible to cardholders.
- Force Settle
- Settles the ATM without the use of the settlement card. The ATM
totals are adjusted, and an ATM Settlement report is
generated. A settlement receipt is not printed at the ATM using this settlement method.
After you select this option, a start-up message must be sent to bring the ATM back
online. Force settlement does not work on true dial-up ATMs.
Jack Henry Support must activate this command to make it available for your institution.
- Full Download
- Sends screen loads and states, sends BIN (FIT) Tables, and verifies the current application version. If needed, it also updates the application version, performs a PIN encryption key change, and uploads ATM parameters, hardware configurations, and totals for viewing in the CPS Portal.
- Open
- Places a closed ATM back into service.
- Remote Key Exchange
- Initiates a remote public key exchange with the selected ATMs.
This exchange updates the encryption keys at the ATM that the host uses to verify PIN
entries. This command is only available for Diebold®
and NCR® ATMs.Note: NCR® ATMs may need to put the pending command in an Error state to create an event to extract the ATM serial number from. After extracting the serial number, the system automatically sends another remote key exchange.
- Reset
- Resets all devices for an ATM and logs the event in the Audit Log.
- Terminal Re-Sync
- Sends a terminal re-sync to the selected ATM.
This command is necessary when updating an ATM's configuration. If necessary, you see the following dialog after saving changes to an ATM on the Edit ATM screen:
You must send a re-sync command for each ATM separately. This command is only available for Diebold® and NCR® ATMs.