Password Policy

The following outlines the password policy for the CPS Portal.

1. Your password must be at least eight characters and include a number.
2. Your account is locked after three consecutive failed login attempts. Contact your administrator if your account is locked.
3. You are prompted to change your password every 30 days. Your account is unavailable if it is idle for more than 30 days. If your account becomes locked or you forget your password, simply call your administrator for the CPS Portal. Administrators may contact Jack Henry Support by opening a case or by calling 800-299-4222.
4. A password expiration email notification is sent in advance based on the number of days selected in the Password Expiration Alert field in Profile & Preferences for the financial institution assigned to the user. For Jack Henry users, the password expiration email notification is sent in advance based on the number of days selected in System Administrator > Preferences.
5. The account is deleted after 180 days of inactivity. An email notification is sent to the user 15 days before the account is deleted.