Resetting a Password - User Administration

You can reset a password through User Administration in the CPS Portal.

Select Administration > User Administration.

Note: If you are an ATM Driving Product Administrator, you must select the institutions you want to work with from the View Administrator Settings for drop-down box.
Select the radio button for the user whose password that you wish to change.
Select Reset Password.
The following confirmation screen appears:
Select Yes.
The user receives an email with a link to reset their password. The old password becomes invalid.
Note: A user must correctly answer a security question before the password can be reset. If security questions and answers have not previously been set up, that is done at this point.

Note: For an expired password, the Password Status changes from Expired to Active after the user resets their password using the email link.