Editing an ATM

You can only edit NCR® and Diebold® ATMs.

Before you can edit an ATM, the ATM must be in a status of In-Service, Offline, Closed, Not Available, or Supervisor mode.
  1. Select ATM Configuration ATM Configuration.
  2. If you have access to more than one financial institution, select an FI, and then click Go.
  3. Select the arrow next to the ATM group or the Not Grouped section of ATMs.
  4. Select Edit next to the ATM.
  5. Change the available fields.
    For ATMs that are not in the United States, select International in the State field.

    If you need other options in the Support Teams section, contact Jack Henry Support and request additions.

  6. Select Save.
  7. Select Yes in the confirmation pop-up screen.

    The following pop-up screen appears after saving an updated ATM.


    Navigate to Page

    Select ATM Configuration to go to the ATM Configuration screen or ATM Details to go to the ATM Details screen.

If a terminal re-sync is necessary, you see the following dialog box after saving changes to an ATM.


Update ATM

After making your changes, contact CPS Hosting Operations to request a re-sync. The re-sync occurs on the following Tuesday or Thursday after the request. The changes take effect at the ATM at the time of the re-sync.